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Springs Medical Center 6400 Dutchmans Parkway Suite 215 Louisville, KY 40205 Phone (502) 721-8288 Fax: (502) 721-7606 |
Answers to some of your common questions
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Financial / Billing / Insurance |
Hours
8:00 a.m. to 5:00 p.m., Monday through Friday.
Appointments
Patients are seen in our office by appointment only. Please provide the
name of the patient, the name of your insurance company and the reason
for your visit. The receptionist will ask your reason for seeing the doctor
to determine how much time should be set aside for your visit and any
tests that you may require, as well as making certain that your reason
for seeing can safely await the next scheduled opening. If you or the
person taking your call feels the condition might represent an emergency,
your call will be promptly directed to the doctor.
We try to adhere closely to our schedule of office appointments, although emergency situations or unanticipated delays may cause us to get behind from time to time, for which we apologize. Should you be delayed feel free to discuss your needs with our staff. We will try to accommodate you in the best way possible. We ask your cooperation in calling to cancel unneeded appointments at least 24 hours in advance of your scheduled arrival. Therefore, you will help assure that adequate time is available for the care of call all our patients.
Telephone Calls
Telephone: (502) 721-8288
Emergencies will always receive priority
regardless of the time of day. All patients are encouraged to the office
during regular business hours on Monday through Friday. Many times you
may be placed "on hold," or your call may be delayed while the
receptionist directs your call to medical personnel or the physician.
If the problem is not immediately pressing, we may take your number for
a call back later in the day.
Calls after hours are forwarded to our answering service. This will direct
calls of an urgent nature to the physician. Other calls will be forwarded
to the office staff during our normal hours.
Prescription refills will not be refilled after hours or on the weekends.
These requests need to be phoned into the office between the hours of
8:00 a.m. & 4:00 p.m. Monday through Friday.
Referrals
If your insurance requires a referral from a primary physician, the
referral must be obtained prior to being seen by the physician. If a current
referral is not on file at the time of your visit, you will be
required to reschedule the office visit. You are responsible for maintaining
updated referrals for follow up visits.
Hospitalization
Our physicians are on staff at Norton Healthcare Pavilion, Norton
Hospital, Norton Suburban Hospital, Kosair Children's Hospital, Baptist
East Hospital, Caritas Medical Center, Jewish Medical Center East and
Jewish Hospital Shelbyville.
X-Rays and Test
Results
Please bring your x-rays and test results with you the day of your
visit. Without your test results being available from outside facilities,
it may be necessary to reschedule your appointment. To prevent loss, we
do ask that you return any results from any other facility or physician's
office.
Orthotic Equipment
Equipment such as: wrist splints cast shoes, slings, air casts, immobilizers,
etc. may not be covered by your insurance through our office supplier.
You may be responsible for these charges; or you may request a prescription
from your doctor and go through the provider with whom your insurance
company has negotiated an agreement.
Work Authorization
The physician will render his evaluation of your work restrictions
and your ability to return to work. The role of the physician is to provide
safe guidelines within which an employee can return to work. Many times
your employer may not have a job available with the restrictions the doctor
has recommended, i.e.: light-duty. Your employer and their workers compensation
carrier will decide if they have a suitable position available for you.
Financial / Billing / Insurance
Be prepared to provide us with your insurance
card and information at each visit. We accept most health insurance plans.
Please be aware that insurance contracts are made between the patient
and the insurance company.
We strongly encourage you to become familiar with your health plan benefits
and plan restitution so that you will obtain maximum benefits without
unnecessary out of pocket expenses. It is important to know the important
to know the criteria for prior authorizations and diagnostic procedures,
pre-certification of surgeries, and hospital admissions, and the use of
out of network providers.
It is your responsibility to contact your insurance company regarding
any questions; such as, making sure that our office is a participating
provider or needing a referral. Your insurance company will also help
you understand how much your payment responsibility may be for our services.
We will file insurance claims for all services rendered. Our practice
will request assignment on all insurance forms.
Co-Pay
Your co-payment must be provided to the receptionist at each visit. The
amount is generally noted on your insurance card.
No Insurance
We ask that you pay for your charges in full with each service. We
realize unexpected medical expenses are not always budgeted. If you are
unable to pay at the time of service, you will need to discuss your payment
and possible arrange a payment plan.
Account Billing
We expect payment of accounts to be prompt and current. If accounts
become past due (after 30 days), we may require payment in advance before
any- non-emergent services are rendered. If you are having financial difficulties,
please let our Business Office know and they will make every effort to
help you arrange a mutually satisfactory solution.
Worker Compensation
You will be required to furnish us with your employer's information
and details needed to bill your worker's compensation claim. Should your
injury be denied by worker's compensation, you will be responsible for
the services provided.
Disability Forms
The physician and our office staff will cooperate fully in assisting
you for the completion of your forms as quickly as possible. We generally
need several days to complete the information needed because of our volume.
There will be a charge for each set of forms completed.
We accept Master Card and Visa for your convenience.